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Last Updated: May 16, 2022
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
We will only process your personal data in accordance with applicable data protection and privacy laws in addition to the EU GDPR regulations. We need certain personal data in order to provide you with access to the website. If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our website or any of the products/services we offer.
We collect information about you in the following ways:
Our website includes interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our website, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
We automatically log information about you and your computer or mobile device when you access our website, i.e. your IP address. For example, when visiting our website, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our website, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our website.
We collect additional technical data regarding usage which tells us how individual users use the website, products, and/or services we provide. We collect marketing and communication data which informs us about your preferences in different marketing communications from us or our third-party vendors and your preferred communication methods and frequency.
We collect this information about you using cookies or third-party providers that track the information for us. We use this information to evaluate marketing methods, identify user demands, optimize Site efficiency, determine development opportunities, and more.
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
We do NOT collect information on our Site or Databases/Servers as it relates to race, ethnicity, religious beliefs, political opinions, mental or physical health, or criminal history. We ask that you do NOT include this on any of the forms or similar sensitive material in the documents you upload to the Site or as part of our Services and/or Products.
We collect different types of information from you when you perform different actions on the platform and site. We’ve highlighted some of the ways we collect information on you when you perform the following actions:
When you create an account on the ResumeCompass platform, we collect information such as your email address and password. We collect this information to authenticate you each time you try to login to use the site and connect it to other actions you perform on the site. To access nearly all of the features, tools, products, or services on the website, we require that users create an account so all their actions are linked to one user account. You recognize that by creating an account, we might link your account with third-vendors such as your email address for payment and order information which we will then store for our own legal and accounting purposes later. We do not store your payment information and use an outside third-party to handle our payment processing. You can learn more about this in our Terms of Service/Conditions/Use.
We collect the information you provide when you create a profile that also serves as a digital resume. Some of the information that we collect includes but is not limited to a unique profile handle that you can be identified by when a user searches for your profile, first and last name, location, phone number, professional email address, career information, job title, website, technical skills, career summary, contact preferences, social media links, professional work experience, education, volunteer work history, certifications, awards, project experience, profile images, and documents.
To provide recommendations, scoring metrics, analysis, feedback, through the Resume Review or Job Match Scan systems, our proprietary software and API will parse your resume and cover letters to identify ways that your documents can improve to help you in your career.
When you upload your resume to be reviewed by our resume reviewer or job match scanner, the results are private and only available to you and members of our staff to properly conduct business and provide our services to you. The same goes for when a user uploads their cover letter to the job match scanner, the results are private and only available to you and members of our staff to properly conduct business and provide our services to you. We will never disclose your private information associated with those documents, but may use the review’s findings to improve our site offerings, enhance user experience, improve our own API metric grading system, and create unique content designed to fix common problems experienced by users on the site. The data we utilize will not be personal information-based.
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website.
We use two broad categories of cookies: (1) first-party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our website; and (2) third party cookies, which are served by service providers on our website and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
We may collect information using “website pixels”, or “pixels”. These are HTML code snippets on certain pages that load when a user visits the Site, visits certain pages, or opens an email. These pixels are useful for tracking different user behavior and identify potential conversions. We use these pixels to identify ways to tailor individual marketing campaigns, improve user experience, perform data evaluation, or gather analytical data on our users based on their site experience. We might also use pixels to perform retargeting where we would serve advertisements or marketing materials on other platforms like Facebook or Instagram based on user behavior after visiting our Site.
We might also use tracking pixels that are loaded when a user visits a web page to identify where a user originated from before visiting the Site, purchased our product and/or service, or viewed one of our marketing or advertising campaigns.
Our website uses the following types of cookies for the purposes set out below:
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
If you do not accept our cookies, you may experience some inconvenience in your use of our website. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our website.
We use the data you provide us in a variety of ways:
We may use other companies to serve third-party advertisements when you visit and use the website. These companies may collect and use click stream information, browser type, time and date, subject of advertisements clicked or scrolled over during your visits to the website and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use tracking technologies to collect this information. Other companies’ use of their tracking technologies is subject to their own privacy policies.
We may use your personal data as follows:
We may share your personal data as follows:
Our website may contain links to third-party websites, tools, and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.
You may share personal data with us when you submit user-generated content to our website, upload user-generated documents/files, including via our rewards program, forums, message boards, profiles, accounts, site features, site tools, and blogs on our website. Please note that any information you post or disclose on our website will become public information, and will be available to other users of our website and to the general public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on our website. Such personal data and other information will not be private or confidential once it is published on our website.
If you provide feedback to us, we may use and disclose such feedback on our website, provided we do not associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on our website. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the Internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
We believe that your personal data is important and should be safeguarded as such. We have dedicated our platform to place several safeguard measures throughout the site to ensure that your data is as secure as we can make it. We also routinely test for site vulnerabilities to ensure that your data is safe. We only collect your personal data if we have a legal basis or accounting purpose for doing so. We regularly review the personal data that we collect to ensure it is being processed in accordance with laws and regulations, and that our safeguard measures are up to date and relevant.
Before we transfer any of your personal data to a third-party provider and/or service, we ensure that there is legal reasoning for doing so, which may include your consent when you purchase and/or use our Site or products and/or services.
We will keep your information and retain your personal data for as long as it is necessary to appropriately satisfy any legal, reporting, or accounting requirements.
We will only retain your personal data as long reasonably required for you to use the website until you close your account/cancel your subscription unless a longer retention period is required or permitted by law (for example for regulatory purposes). We will also only retain your personal datra as long as it is reasonably required for us to ensure that there is legal reasoning for doing so, which may involve us keeping personal data based on order history, accounting, goods/services provided, and contact information or account data as it relates to order information.
Our website is not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
You have the right to gain access to the information and data we store, correct, restrict, or erase your personal information on our platform or Site at any time. You can request that your account information be deleted by requesting it in your Account Settings page on the Site. In addition, you can request all the information that we store about your account by getting in touch with us through our Contact methods on the Site. If you request that we delete your data, we will delete the information that is not necessary for our legal, ordering, invoicing, or accounting purposes. If we deem that the data or information is required for those purposes, we may keep that information as long as it is necessary to abide by all lawful purposes.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We will also do our best to inform our third-party providers or services about your request to delete or remove personal data if you choose to do so. We make no guarantee that they will abide by the request and it is your responsibility to file a separate claim to delete or gain access to the information on their platforms as well as our own.
If you cancel your request to delete the stored account data or information for your user account/profile, we will delete the request in our system and all information and data that you requested be deleted will be restored until such time in the future when you request deletion or further action.
If you request that your account be deleted, we will do our best to respond to it within 72 hours and take action within 30 days. If you have an active subscription or pending order, your account will not be deleted until the active subscriptions are cancelled or all open orders are closed or complete. In the event that you request your account be deleted and then open a new order, activate, or reactive a subscription, your account deletion request will be cancelled and all information will be restored.
We are committed to letting you know which third-party tools we use that may have access to your information. We’ve outlined the third-party tools that we utilize to provide a tailored user experience.
Stripe — payment processing, order management, invoicing, accounting
MongoDB — storage and archival of ResumeCompass user data, metadata, account information, profile information
Google Cloud Storage — storage and archival of user documents, user images, and Site images
SendGrid and Nodemailer — automatic email delivery services for account communications
MailChimp — automatic newsletter email delivery services for subscribed users who wish to receive marketing and advertising communications, site features, content updates, and more
Google Cloud Hosting — Site hosting and protection
Ahrefs, Google Search Console, and Google Analytics — Analytical tracking of user behavior and other technical information
We do our best to comply with all marketing communication regulations and CAN-SPAM compliance. We ensure that all of our marketing and advertising communications provide users the ability to set their communication preferences or unsubscribe/opt-out at the bottom of the email. We collect your email address to send account related emails in order to alert you to order status, account notices, legal notices, and more. We give users and customers the ability to subscribe to additional marketing and advertising campaigns through opt-in features when they register or toggle the functionality in their account settings page. Users can also opt-out of the advertising and marketing campaigns at any time, but will not be able to opt-out of the alert notices and administrative emails as they are necessary for legality and account-related concerns.
We are committed to resolving any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us through the information listed on our website. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
We welcome your comments or questions about this Policy. You may contact us in writing or through our website.